Country Angel Candles & Gifts-Frequently Asked Questions

Frequently Asked Questions

Are your candles triple scented?
"Triple scented" is a marketing ploy that refers to the amount of fragrance oil that is added to the candle. Triple scented candles have 3 times as much fragrance oil added to the candle as is the "industry standard". Companies who "triple scent" often use weaker fragrance oils to keep their costs down. Too much oil added to the wax can lead to major problems with the way a candle burns. The more oil you have, the more likely you are to have a candle that smokes, soots, or has a clogged wick that just won't burn properly. We prefer to use higher concentrations of oils, and while they are more expensive, we don't have to use as much to get the same, and even better scent throw then many "triple scented" candles. And while we can't eliminate soot and smoking altogether, we can certainly reduce it significantly.

I have seen candles that are advertised as also being good for lotion. Are your candles also good for your skin?
The type of candles that we have seen advertised as such have always been soy candles. Our candles are made of paraffin wax. However, we caution anyone before thinking to use any candle as lotion. Many fragrance oils used in candles are not necessarily safe for the skin. They can cause irritation, itchiness and swelling. We also have to wonder about the safety of putting very hot wax on your skin. We suggest that if you are looking for the benefits of soy in lotion, that you purchase lotion instead.

Do you use lead wicks in your candles?
Absolutely not! Lead wicks are not even available to purchase within the United States, and even if they were, we prefer our 100% cotton wicks instead. Our cotton wicks have lower burn temperatures and make our candles last longer. They burn in on themselves, helping to reduce mushrooming, as well as soot. They are also cleaner burning than zinc core wicks which is another common wick used by candlemakers today.

How does the shopping cart work?
When you find an item that you wish to purchase, simply make your choices for all options and then click on the "Add to Cart" button. This will add the item to your cart. You can either continue shopping for more items, or proceed to checkout. If you wish to buy more than one of a product and in different fragrances, you will need to go back and repeat the process of making your choices and clicking on the "Add to Cart" button for each different choice. When you are finished, you can proceed to checkout. You will be asked to provide us with your mailing address and your payment option. If you choose to pay by credit card, you will be asked to provide your information through an SSL secure processor. Or you may choose to have us call you for your credit card information. Please allow us 2-3 business days to contact you for this option. If you choose payment by Paypal, you will be directed to the Paypal website to complete your transaction.

Why is shipping not exact on the shopping cart?
Due to the differences in shipping costs that result from packaging multiple items together, or having to ship in multiple boxes, we find that it is easier to set the cart up to calculate a rough estimate. In cases where the shipping cost calculated by the shopping cart is higher, we only charge exact shipping. However, in cases where exact shipping is higher than what was calculated by our shopping cart, we will contact you to let you know of the difference. A higher amount would occur with larger orders where we are unable to safely place all of your items in one box.

How does payment work?
When you proceed to submit your order through our shopping cart you will be given four options for payment-Paypal, or Visa, Mastercard, Discover or American Express. After we receive your order, we will prepare your order. Your payment will be processed shortly after we receive the order. However, since we manually process payments, we will make any adjustments for shipping costs. If you chose Paypal as your payment option, you will be directed to the Paypal site to complete your transaction.

How long will it take for my order to ship?
Please check our main page for what our current turnaround time for orders are. We process orders during our normal business hours of M-Th, 10am-4pm, in the order they are received. If you place your order after the close of business or on the weekends, your order will be considered "received" on the next business day. The reason it can take so long is that often we will make your items up at the time of order and this allows for us to get your order completed. If you need your order sooner than our normal turnaround time, please let us know. We may not always be able to quickly process an order due to a low inventory of a fragrance, or due to the time involved in making it. Also, rush orders are charged $10-$25 (depending on size of the order) in addition to any extra shipping charges that may occur.

I live close by to you, can I just pick up my order?
Because we do not have a storefront we do not allow our customers to pickup their orders at our location. However, since we are usually out delivering orders to various locations we are more than happy to arrange a location to meet. We will also be more than happy to deliver to your place of business (as long as it is not your home) within the King, Snohomish and Skagit Counties of Washington State. If you qualify for local delivery, we will contact you to offer this option. You may also pick up your order from us at one of the markets or craft shows that we do throughout the year. Simply enter in the comments section that you would like to pick up your order at a craft show-please give us at least 4 days notice for pickup at a show.

What if the product I ordered isn't what I was expecting?
While we try to give a pretty accurate representation of our products and fragrances, we understand that our tastes may be different. One of the disadvantages to ordering candles and other scented products off the internet is that you cannot smell them first to decide if you like them. That is why we offer small sample sizes so that you can test our fragrances before you commit to a larger item. If the candle you order just isn't the right fragrance or doesn't burn properly, please contact us for a Return Merchandise Authorization (RMA) Number. Send us an e-mail stating the problem, your original invoice number, and the date you purchased the item. You must contact us within 14 days of receipt of the item to receive a refund. In cases of breakage, we will ask that you take a digital photo and e-mail it to us. Once we have verified the breakage we will send out a replacement, or issue a refund. If a container candle breaks, do not throw it away. We cannot replace your candle without proof of the breakage.

If you are returning candles or canceling an order, it will be subjected to a 15% restocking fee for orders canceled more than 72 hours after they were placed, and for orders that are returned. You will also be responsible for all shipping costs.

The same also applies to our angels. If you order an angel and it wasn't what you were expecting, simply follow the steps above for candle returns.

With our Bath and Body line all sales are final since we cannot resell the product. This is why we offer 2 oz sizes. To avoid potential allergic reactions we highly recommend that you read the ingredients in our products before you make the decision to buy.

Do you Offer Wholesale Rates?
Yes we do. You can see our wholesale terms and conditions on our wholesale page.

Where do you ship to?
We currently ship everywhere except Nigeria. Our shopping cart process shipping cost for shipping to the United States, Canada, US Territories and to US Military addresses. For shipping to other locations, please contact us so that we can give you a shipping quote. Under no circumstances whatsoever will we ship to Nigeria due to the high number of scams that have been occuring in relation to that country.

Do you have free samples?
We will gladly send up to 10 of our potpourri melts to potential customers requesting samples. All we ask is that they pay the cost of shipping-$4.10. This is because we have had many people request samples who have never had the intention to purchase. Asking that sample requesters pay for shipping helps to keep our costs down, and also keeps the people who are only looking for handouts from abusing our willingness to offer samples.